Jun 23

Sydney Cricket Ground’s world-class customer service recognised

Wednesday 23 June 2021 10:08am

The Sydney Cricket Ground has been recognised as a world leader in customer service by the Customer Service Institute of Australia (CSIA) with a certification under the International Customer Service Standard.

Venues NSW and SCG CEO Kerrie Mather said the globally-recognised certification reinforces the high priority and focus of the organisation for delivering outstanding customer service.

“Excellence in customer service is essential to delivering extraordinary live experiences and destinations for our customers, sports partners and our many commercial, community and charity partners,” Ms Mather said.

“We are delighted to receive the certification and the recognition that we are delivering best practice customer service and putting customers at the centre of everything we do.”

The SCG is a part of the Venues NSW network, which includes Stadium Australia, Sydney Football Stadium, Bankwest Stadium, McDonald Jones Stadium, WIN Stadium and Entertainment Centre and Newcastle Entertainment Centre.

Ms Mather said the SCG’s world-leading customer service framework is a perfect roadmap to implementing best practice customer service management across the entire network.

The Sydney Cricket Ground joins Sydney Airport, HCF, Optus and Melbourne Cricket Ground as receiving International Customer Service Standard (ICSS: 2020-2025) certification.

  • Venues NSW
  • CommBank Stadium
  • McDonald Jones Homes Stadium
  • Newcastle Entertainment Centre
  • Stadium Australia
  • Sydney Cricket Ground
  • Sydney Football Stadium
  • WIN Sports & Entertainment Centre